Tour and Travel Agency

  • Kathmandu
  • Views: 300
  • Deadline: 15th February 2023 ( 9 days left (s) )

Visa Officer

Job Description

  • Maintaining relationships with existing customers as well as developing of new client base. 
  • Ensuring effective achievement of targets and preparation of reports. 
  • Liaising with clients in person, over the phone, or via email to discuss their travel requirements.
  • Monitoring industry trends as well as competition and handling visa inquires.
  • Provide visa document checklist
  • Gather required documents for processing worldwide tourist and business visas' respectively 
  • Obtain visa appointment as per client’s request
  • You should complete action on all types of visas upon receipt documents, fill up visa application, scanning of documents, photo capture, printing and get signature of applicants in visa application.
  • Escort applicants to the Embassy for their visa appointments. 
  • Tracking of Visa applicants/ visa approval and rejection and inform to applicants accordingly. 
  • Advise clients on travel arrangements, e.g., visas and booked reservation (hotel, flight, tour).
  • You have to keep product and brand knowledge up to date whilst having in-depth knowledge of the company brochure.
  • You have to keep clients up to date with any changes and deal with complaints related to VISA.
  • You should develop and implement a filing system for process of visas.


  • Communication

Job Specification

Job Specification

  • Experienced in international travel and visa processing
  • At least five years of experience in the visa processing 
  • Proven experience in dealing with customers and visa processing of various countries specially USA, Canada, Australia, Europe, China, Asian countries and all countries around the world.
  • Relevant product and industry knowledge
  • Extensive experience in all aspects of documentation to meet 
  • Strong understanding of customer and services provided to them.
  • Understanding of travel itinerary, flight schedule, airfares and routes.
  • Customer service orientation
  • Proven experience in administration with emphasis on travel
  • Must have computer skills
  • Good planning, organizational, diplomatic and reporting skills
  • Ability to be flexible, work irregular hours and under pressure and be multi-tasked
  • Fluent English speaking with convincing skill and excellent written communication are required.
  • Being flexible and adaptable and having high attention to details
  • Having good communication skills and being able to solve problems
  • You must have excellent Management Skills and interpersonal skill.

Other Specific Requirements

  • Bachelor/Master level preferred with minimum 5 years experience in VISA processing.
  • Two-wheeler license holder and two-wheeler holder are preferred
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Job Overview

Offered Salary

Not Disclosed


Male / Female

Career Level


Hotels / Resorts / Restaurant / Hospitality


More than or equal to 5 Year



Number of vacancy