• Maintaining relationships with existing customers as well as developing of new client base. 
• Ensuring effective achievement of targets and preparation of reports. 
• Liaising with clients in person, over the phone, or via email to discuss their travel requirements.
• Monitoring industry trends as well as competition and handling visa inquires.
• Provide visa document checklist
• Gather required documents for processing worldwide tourist and business visas' respectively 
• Obtain visa appointment as per client’s request
• You should complete action on all types of visas upon receipt documents, fill up visa application, scanning of documents, photo capture, printing and get signature of applicants in visa application.
• Escort applicants to the Embassy for their visa appointments. 
• Tracking of Visa applicants/ visa approval and rejection and inform to applicants accordingly. 
• Advise clients on travel arrangements, e.g., visas and booked reservation (hotel, flight, tour).
• You have to keep product and brand knowledge up to date whilst having in-depth knowledge of the company brochure.
• You have to keep clients up to date with any changes and deal with complaints related to VISA.
• You should develop and implement a filing system for process of visas.
   

Job Specification

• Experienced in international travel and visa processing
• At least five years of experience in the visa processing 
• Proven experience in dealing with customers and visa processing of various countries specially USA, Canada, Australia, Europe, China, Asian countries and all countries around the world.
• Relevant product and industry knowledge
• Extensive experience in all aspects of documentation to meet 
• Strong understanding of customer and services provided to them.
• Understanding of travel itinerary, flight schedule, airfares and routes.
• Customer service orientation
• Proven experience in administration with emphasis on travel
• Must have computer skills
• Good planning, organizational, diplomatic and reporting skills
• Ability to be flexible, work irregular hours and under pressure and be multi-tasked
• Fluent English speaking with convincing skill and excellent written communication are required.
• Being flexible and adaptable and having high attention to details
• Having good communication skills and being able to solve problems
• You must have excellent Management Skills and interpersonal skill.

Other Specific Requirements

• Bachelor/Master level preferred with minimum 5 years experience in VISA processing.
• Two-wheeler license holder and two-wheeler holder are preferred