• Working knowledge of SQL Databases & basic network configuration 
• Taking ownership of customer issues reported and seeing problems through to resolution 
• Ensure all issues are properly logged 
• Prioritize and manage several open issues at one time 
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams 
• Respond to alerts and take corrective action to ensure the high-availability of our production environments and participate in an after-hours on-call 
• Must have production support experience as the requirement is 24X7X365 production support.

Digi Hub has been introduced in Nepal to provide a single solution FinTech service to all required organizations including bank and financial institutions, central bank and Government of Nepal. DGHub, Nepal has an ultimate vision of achieving ‘Digitized Nepal’ by making Digi Hub, Nepal itself as “A Pioneer FinTech and Management Solutions Knowledge Hub” in the country. If you believe that you shall be eligible for this role, send us an email including your detailed CV- hr@dghub.io