Expansion

• Must able to add resources on need basis i.e. riders

• Must able to travel anywhere.

Business

• Must able to generate business.

Daily Communication and Coordination:

• Maintain daily communication with all the riders across the assigned region.

• Daily communication with Regional Manager

• Ensure smooth coordination between branches, hubs, and delivery teams.

Inventory Management:

• Conduct daily inventory tally.

• Ensure accurate tracking and reporting of inventory status and reporting to RM.

Cash on Delivery (COD) Management:

• Perform daily checks of COD collected by riders.

• Sit with riders to address any discrepancies or missing updates in COD records.

• Ensure riders update their COD status regularly and accurately.

• Reporting RM in case of COD risk.

Performance Monitoring:

• Review rider and branch performance on a weekly basis.

• Ensure key performance indicators (KPIs) are met and take corrective action if necessary.

Cost Management:

• Analyze and report on weekly costs vs. revenue, including direct costs, indirect costs, mid-mile costs, and rider costs.

• Prepare and review weekly and monthly rider payment reports.

Delivery Operations:

• Ensure that all goods received at branches or by riders are delivered the same day.

• For undelivered goods, ensure a proper note is written with valid reasons.

• Ensure timely forwarding of parcels from branches to the hub and facilitate the same across all branches.

Proof of Delivery (POD) Checks:

• Conduct daily POD checks, cross-checking delivered and undelivered packets.

Team Management:

• Conduct regular huddles with the team i.e. riders to ensure clear communication and address any issues.

Travel Requirements:

• Be willing to travel to any location as needed to ensure smooth operations and address issues.