Electronics Company
- Kathmandu
- Views: 12
- Deadline: 13th September 2026 ( 13 days left (s) )
Service Manager
Job Description
- Manage daily after-sales service operations for home appliances.
- Supervise and motivate service technicians and coordinators.
- Assign service calls and ensure timely resolution.
- Monitor technician performance, TAT, FTF, and repeat complaints.
- Handle customer complaints and service escalations.
- Coordinate with Sales, Warehouse, Logistics, Suppliers, and Manufacturers.
- Ensure proper installation, diagnosis, repair, and maintenance of appliances.
- Manage warranty, non-warranty services, and service documentation.
- Monitor spare-parts availability and inventory.
- Track service KPIs and prepare performance reports.
- Control service costs and improve operational efficiency.
- Maintain accurate CRM/service records and drive customer satisfaction.
Skills
- Leadership and team management
- Technical troubleshooting
- Customer relationship management
- Problem solving and decision making
- Service planning and coordination
- Spare-parts management
Job Specification
- Bachelor’s degree in Electronics Engineering.
- 7+ years of experience in after-sales service, preferably in home appliances or consumer electronics.
- Experience managing service technicians and field-service operations.
- Good understanding of electrical/electronic appliances and troubleshooting.
- Strong customer service and complaint-handling skills.
- Good knowledge of MS Office and service/CRM software.
- Strong communication, leadership, planning, and problem-solving skills.
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Job Overview
Offered Salary
100k - Negotiable
Gender
Male / Female
Career Level
Senior Level
Industry
Electronics Company
Experience
More than 7 Year
Qualification
Bachelors
Number of vacancy
1
