Heavy Machinery Industry
- Kathmandu
- Views: 89
- Deadline: 8th September 2026 ( 13 days left (s) )
Service Head
Job Description
- Lead and manage service, technical, and spare-parts operations.
- Ensure timely installation, maintenance, troubleshooting, and repair services.
- Monitor service quality, customer satisfaction, complaints, and resolution timelines.
- Achieve service and spare-parts revenue targets.
- Manage spare-parts inventory, procurement, stock availability, and cost control.
- Manage AMC, warranty, and after-sales service activities.
- Monitor service KPIs, team productivity, and operational performance.
- Lead, train, and develop the service and spare-parts teams.
- Coordinate with Sales, Technical, Procurement, Finance, and other departments.
- Prepare service and operational reports for management.
- Implement SOPs, process improvements, and safety/compliance standards.
Skills
- Strong technical knowledge of industrial products and after-sales service
- Knowledge of spare parts planning and inventory management
- Leadership and team management skills
- Excellent communication negotiation and customer handling skills
- Strong analytical and problem-solving abilities
- Ability to work independently and collaboratively
- Strong customer service orientation
- Experience in handling service KPIs and operational reporting
Job Specification
- Minimum Bachelor’s Degree in Mechanical / Electrical Engineering
- Minimum 10 Years of Experience in Service Operations & Spare Parts Management
- Strong leadership, customer-management, technical, and problem-solving skills.
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Job Overview
Offered Salary
150k - Negotiable
Gender
Male / Female
Career Level
Senior Level
Industry
Construction / Engineering
Experience
More than 10 Year
Qualification
Bachelors
Number of vacancy
1
