Trading Company
- Kathmandu
- Views: 16
- Deadline: 27th June 2026 ( 11 days left (s) )
Service Head
Job Description
- Manage service and after-sales operations
- Ensure installation, maintenance, and repairs
- Maintain service quality and customer satisfaction
- Handle complaints and ensure timely resolution
- Coordinate with teams for smooth operations
- Monitor performance and achieve service revenue targets
- Maintain optimal spare parts inventory
- Track stock movement and usage
- Coordinate procurement with vendors
- Analyze usage to control costs and shortages
- Ensure proper documentation and cataloging
- Provide strong after-sales support
- Follow up on customer feedback and satisfaction
- Manage AMC and warranty services
- Ensure quick response to service issues
- Lead and guide service teams
- Conduct training and performance reviews
- Monitor KPIs and set goals
- Ensure policy and safety compliance
Skills
- Strong technical knowledge of industrial products and after-sales service
- Knowledge of spare parts planning and inventory management
- Leadership and team management skills
- Excellent communication
- negotiation
- customer handling skills
- Ability to work independently and collaboratively
Job Specification
- Minimum Bachelor’s Degree in Mechanical / Electrical Engineering
- Minimum 10 Years of Experience in Service Operations & Spare Parts Management
- Strong technical knowledge of industrial products and after-sales service
- Knowledge of spare parts planning and inventory management
- Leadership and team management skills
- Excellent communication, negotiation, and customer handling skills
- Strong analytical and problem-solving abilities
- Ability to work independently and collaboratively
- Strong customer service orientation
- Experience in handling service KPIs and operational reporting
- MS Office – Word, Excel, PowerPoint
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Job Overview
Offered Salary
Not Disclosed
Gender
Male / Female
Career Level
Senior Level
Industry
General Trading / Import / Export
Experience
More than 10 Year
Qualification
Bachelors
Number of vacancy
1
