Business Conglomerate
- Kathmandu
- Views: 70
- Deadline: 25th June 2025 ( 10 days left (s) )
Service Head
Job Description
- Develop and implement the overall service strategy for HA and SHA divisions in alignment with business goals.
- Oversee the operations of the service call center ensuring timely and quality resolution of customer complaints and inquiries.
- Ensure adequate technical training, service protocols, and performance monitoring of technicians.
- Oversee the spare parts inventory planning, procurement, warehousing, and distribution.
- Drive initiatives to enhance customer satisfaction (CSAT) and Net Promoter Score (NPS).
Skills
- Team leadership
- service operations management
- customer relationship management (CRM)
- after-sales support
- technical expertise
- service strategy development
Job Specification
- Bachelor’s degree in Engineering – Electronics or Management, MBA preferred.
- Minimum 8-10 years of experience in after-sales service for consumer durables or home appliances, with at least 3 years in a leadership role.
- Strong understanding of service operations, CRM systems, and spare parts logistics.
Apply for Job
Direct CV Upload
* Apply easily without creating your profile
Job Overview
Offered Salary
Not Disclosed
Gender
Male / Female
Career Level
Senior Level
Industry
Home Appliances
Experience
More than or equal to 8 Year
Qualification
Bachelors
Number of vacancy
1
