Genset Company
- Kathmandu
- Views: 78
- Deadline: 30th October 2026 ( 13 days left (s) )
Service Coordinator
Job Description
- Coordinate daily service operations and technician schedules.
- Maintain Daily Service Reports (DSR), service records, and job status updates.
- Monitor technician attendance, field visits, travel schedules, and work progress.
- Handle customer inquiries, communicate service schedules, and provide timely updates.
- Follow up on pending service jobs and unresolved customer complaints.
- Coordinate with the Service Head and technical team to ensure smooth service operations.
- Prepare service reports and maintain accurate documentation.
- Support customer satisfaction through effective communication and timely follow-up.
Skills
- Communication and interpersonal skills
- Service and operations coordination
- Customer handling and complaint resolution
- Technician scheduling and follow-up
- Reporting and documentation
- MS Excel and data management
- Time management and multitasking
- Problem-solving and teamwork
Job Specification
- Bachelor's degree in Business Administration, Management, or a related field.
- Minimum 1 year of experience in customer service, customer support, service coordination, or a related role.
- Basic to intermediate knowledge of MS Office, particularly Excel and Word.
- Ability to maintain digital records and prepare reports.
- Proactive, responsible, organized, and detail oriented.
- Good time management and problem-solving abilities.
- Ability to coordinate with multiple teams and manage tasks efficiently.
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Job Overview
Offered Salary
25k - Negotiable
Gender
Male / Female
Career Level
Entry Level
Industry
Construction / Engineering
Experience
More than 1 Year
Qualification
Bachelors
Number of vacancy
1
