The IT Support Officer will be responsible for providing technical support, maintaining IT infrastructure, troubleshooting hardware and software issues, and ensuring the smooth operation of the organization's IT systems. The ideal candidate should have strong problem-solving skills, technical knowledge, and the ability to support employees with day-to-day IT requirements.

Key Responsibilities

1. Provide technical support to employees for hardware, software, and IT-related issues.

2. Install, configure, and maintain desktop computers, laptops, printers, scanners, and other IT equipment.

3. Troubleshoot Windows operating systems, Microsoft Office, email, and application-related issues.

4. Maintain office LAN, Wi-Fi, routers, switches, and internet connectivity.

5. Manage company email accounts, user accounts, passwords, and access permissions.

6. Perform regular system updates, antivirus checks, data backups, and security maintenance.

7. Monitor and maintain servers, network devices, and other IT infrastructure.

8. Maintain IT asset inventory, equipment records, and software licenses.

9. Provide technical support for meetings, presentations, online events, and audio-visual equipment.

10. Coordinate with internet service providers and external IT vendors when required.

11. Maintain IT support documentation and ensure timely resolution of technical issues.

12. Assist with website maintenance, IT projects, and implementation of new technologies.