Respond to customer inquiries via phone, email, or chat.

Resolve complaints and provide accurate information about products or services.

Maintain records of customer interactions and feedback.

Collaborate with other teams to improve customer experience.

Follow up with customers to ensure satisfaction.

Identify recurring issues and suggest process improvem

Good communication skills in Nepali and English.

Friendly, patient, and problem-solving attitude.

Ability to handle multiple customer queries efficiently.

Basic computer skills and familiarity with CRM tools is a plus.

Team player with a positive mindset.

Willingness to work in shifts if needed.