Trading Company
- Kathmandu
- Views: 125
- Deadline: 28th September 2026 ( 13 days left (s) )
Customer Service Representative
Job Description
- Handle customer inquiries via phone, email, chat, and other channels.
- Provide accurate and timely information to customers.
- Resolve customer complaints and service issues professionally.
- Process customer requests, orders, returns, and refunds.
- Follow up with customers to ensure issue resolution.
- Maintain accurate customer records and service documentation.
- Coordinate with internal teams to resolve customer concerns.
- Escalate complex issues to the appropriate supervisor.
- Meet customer service, quality, and productivity targets.
- Maintain knowledge of products, services, and company policies.
- Collect customer feedback and support service improvement.
- Maintain customer and company confidentiality.
Skills
- Communication and active listening
- Problem-solving
- Teamwork and collaboration
- Time management
Job Specification
- Bachelor’s degree or equivalent qualification in any relevant field.
- Previous experience in customer service, call center, sales support, or a similar role is preferred.
- Excellent verbal and written communication skills.
- Good computer skills, including familiarity with MS Office and customer service/CRM systems.
- Good command of English; knowledge of additional languages is an advantage.
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Job Overview
Offered Salary
30K - 35K
Gender
Male / Female
Career Level
Entry Level
Industry
General Trading / Import / Export
Experience
More than 1 Year
Qualification
Bachelors
Number of vacancy
2
