Trading Company
- Kathmandu
- Views: 64
- Deadline: 20th September 2026 ( 13 days left (s) )
Customer Service Executive
Job Description
- Handle customer inquiries via phone, email, and chat.
- Provide accurate information on products, services, and orders.
- Resolve customer complaints and issues promptly.
- Follow up on customer requests and concerns.
- Maintain accurate customer records and interaction details.
- Coordinate with internal teams to resolve customer issues.
- Process orders, requests, returns, and exchanges.
- Meet customer service and response-time targets.
- Gather customer feedback and report recurring issues.
- Maintain a professional and customer-focused attitude.
Skills
- Customer Relationship Management
- Communication Skills
- Problem Solving
- Time Management
- Negotiation Skills
Job Specification
- Bachelor’s degree
- 1–2 years of experience in customer service, front desk, sales support, or a similar role preferred.
- Good knowledge of MS Office and basic computer applications.
- Strong customer-focused approach and attention to detail.
- Good command of English is an advantage.
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Job Overview
Offered Salary
25k - 30k
Gender
Male / Female
Career Level
Entry Level
Industry
General Trading / Import / Export
Experience
More than 1 Year
Qualification
Bachelors
Number of vacancy
1
