Logistics Company
- Kathmandu
- Views: 64
- Deadline: 7th August 2025 ( 12 days left (s) )
Customer Experience
Job Description
- Handle customer queries via phone, email, chat, or social media channels.
- Assist customers with product or service-related issues and provide accurate, valid, and complete information.
- Record and track customer interactions using CRM tools.
- Follow up with customers to ensure issue resolution and satisfaction.
- Identify trends in customer issues and provide feedback to internal teams.
Skills
- Communication
- empathy
- active listening
- problem-solving
- patience
- adaptability
- conflict resolution
- customer journey mapping
Job Specification
- Bachelor's degree in any discipline preferred: Business, Communications, or related field.
- Excellent communication skills in English written and verbal; knowledge of regional languages is a plus.
- Strong problem-solving and interpersonal skills.
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Job Overview
Offered Salary
Not Disclosed
Gender
Male / Female
Career Level
Entry Level
Industry
Other
Experience
More than or equal to 1 Year
Qualification
Bachelors
Number of vacancy
1
