• Kathmandu
  • Views: 115
  • Deadline: 21st June 2024 ( 4 days left (s) )

Credit Control Agent

Job Description

The main purpose of this role is to ensure the collection of receivables and reduce bad debts through vigilant monitoring of debtor accounts.

Roles and Responsibilities:

  • Liaise to prepare billing adjustments for processing by the billing team, Sales Team, and Credit Control and Collection Supervisor.
  • Keep the above informed of collection difficulties.
  • Keep the sales team, credit control and collection supervisor informed of collection difficulties.
  • Interface with medium- and small-sized customers to actively and aggressively solve credit and billing problems in a timely manner.
  • Retrieve invoices and/or airway bills on request and send them to customers.
  • Ensure special billing requests by customers are met, e.g. costing, shipper reference, etc.
  • Spend at least 90% of your working time on collection calls.
  • Engage in the collection of receivables via phone.
  • Maximize payment collection from all customers in a timely and professional manner.
  • Research unallocated cash for posting to the debtor ledger.
  • Maintain efficient records of collection activities.
  • Monitor credit accounts and report delinquent customers to the credit control supervisor for review and action.
  • Assist in the dispatch of invoices, airway bills, reminders, and finance charge letters.
  • Coordinate with related billing & sales parties to resolve billing discrepancies within 24 hours. Monitor the credit limit of accounts to ensure proper action is taken.
  • Informal influence to enable improvement and change within the organisation


  • Accuracy
  • Adaptability
  • Administration
  • Analytical
  • Brand Building
  • Brand Communication
  • Build Rapport
  • Communication
  • Market Identification
  • Leadership
  • Coordination
  • Computer Skills
  • Team work
  • Detail-oriented
  • Interpersonal
  • Collaboration
  • Organizational
  • Relationship Building
  • Decision Making
  • Data Analysis
  • Handling Calls
  • Numerical Skills
  • Credit Analysis
  • Debt Collection
  • Billing
  • Strategic Communication

Job Specification


  • Bachelors completed in a related field. Masters prefered. 
  • 2 years experience in medium to large company in credit control.
  • Sets clear and realistic goals and objectives.
  •  Credit analysis and debt collection skills.
  • Software skills (Word, Excel, PowerPoint, etc.).
  • Communication skills (English and local language), spoken and written.
  • Knowledge of Mandarin is advantageous.
  • Telephone handling skills.
  • Makes timely and appropriate choices based on accurate analysis and experience.
  • Acts responsibly. Can be counted on to keep commitments.
  • Maintains effective performance under pressure.
  • Breaks down a problem, situation or process into its component parts, separates the main issues from side-issues, understands the nature of parts and their relationship to one another.
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Job Overview

Offered Salary

Not Disclosed


Male / Female

Career Level


Courier / Freight / Transportation


More than or equal to 2 Year



Number of vacancy