The main purpose of this role is to ensure the collection of receivables and reduce bad debts through vigilant monitoring of debtor accounts.

Roles and Responsibilities:

• Liaise to prepare billing adjustments for processing by the billing team, Sales Team, and Credit Control and Collection Supervisor.
• Keep the above informed of collection difficulties.
• Keep the sales team, credit control and collection supervisor informed of collection difficulties.
• Interface with medium- and small-sized customers to actively and aggressively solve credit and billing problems in a timely manner.
• Retrieve invoices and/or airway bills on request and send them to customers.
• Ensure special billing requests by customers are met, e.g. costing, shipper reference, etc.
• Spend at least 90% of your working time on collection calls.
• Engage in the collection of receivables via phone.
• Maximize payment collection from all customers in a timely and professional manner.
• Research unallocated cash for posting to the debtor ledger.
• Maintain efficient records of collection activities.
• Monitor credit accounts and report delinquent customers to the credit control supervisor for review and action.
• Assist in the dispatch of invoices, airway bills, reminders, and finance charge letters.
• Coordinate with related billing & sales parties to resolve billing discrepancies within 24 hours. Monitor the credit limit of accounts to ensure proper action is taken.
• Informal influence to enable improvement and change within the organisation

Requirements:

• Bachelors completed in a related field. Masters prefered. 
• 2 years experience in medium to large company in credit control.
• Sets clear and realistic goals and objectives.
•  Credit analysis and debt collection skills.
• Software skills (Word, Excel, PowerPoint, etc.).
• Communication skills (English and local language), spoken and written.
• Knowledge of Mandarin is advantageous.
• Telephone handling skills.
• Makes timely and appropriate choices based on accurate analysis and experience.
• Acts responsibly. Can be counted on to keep commitments.
• Maintains effective performance under pressure.
• Breaks down a problem, situation or process into its component parts, separates the main issues from side-issues, understands the nature of parts and their relationship to one another.