Home Appliance
- Kathmandu
- Views: 140
- Deadline: 30th September 2025 ( 12 days left (s) )
After-Sales Service Manager
Job Description
- Manage and improve the after-sales service process across regions.
- Lead service technicians and customer service teams
- Handle escalated customer issues and ensure timely resolution.
- Monitor service KPIs, feedback, and reporting.
- Coordinate with logistics, sales, and technical departments.
- Ensure the availability of spare parts and maintenance tools.
- Develop strategies to enhance customer satisfaction and retention.
Skills
- Customer service management
- After-sales support
- Team leadership
- Problem-solving
- Service process improvement
- KPI monitoring
- Spare parts management
Job Specification
- Bachelor's degree (Engineering or Business preferred).
- 5+ years of experience in after-sales service, preferably in consumer electronics or appliances.
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Job Overview
Offered Salary
Not Disclosed
Gender
Male / Female
Career Level
Senior Level
Industry
Home Appliances
Experience
More than or equal to 5 Year
Qualification
Bachelors
Number of vacancy
1
