• May 08, 2022
  • Unionization and HR challenges in the Nepali hospitality industry

In 2013, I was working as a HR Manager in one of the reputed hotels of Kathmandu. One of my main job objectives and responsibility was to find the right candidate for the organization. Normally, there would be a five-step process, for hiring a new candidate. 

1. Open position listing internally 
2. Open position listing externally 
3. Shortlisting of candidates 
4. Preliminary interview with HR Manager and concerned department head 
5. Final interview with the General Manager.

Every step was in order and we have hired a candidate for the position applied for a particular department. As per the law, new  employees would be in a probationary period of 240 days. We have delivered proper onboarding process like orientation and induction programs and handed over to the concerned department.

After a month passed by, I started getting 
tcontinuous complaints, regarding the hired candidate, from the concerned department head. Eventually, I had to take some kind of action, hence, asked for the explanation and warned him/her in writing not to repeat the same mistakes again. Another month passed by, same issues and action were taken with the final warning letter. He/she could not improve himself/herself, and ultimately, we had to terminate their employment with the organization. All the processes were carried out with legal support at all times.

After the termination, the concerned employee went to one of our so-called authorized union and asked for their help. The group of union members came to my office and asked me to reinstate the candidate who had just been terminated. I said that it is not possible once the organization has made the decision. Gradually, the case started escalating and the union always tried to harass and threaten me. The upper-level management was aware of the whole situation.

One day, a group of about a hundred people from the central committee union barged inside the hotel and attacked me physically; they also attacked the vehicle of our Managing Director and the General Manager as well.

In my opinion, there should not be any labour union in organizations affiliated with political parties. Even if there is, there should be a single union formed on behalf of the organization itself. Union should not interfere in the hiring, firing and promotion of employees. The management should have full authority put the right people at the right place and take necessary action when it comes to the performance of an individual. In this way, the organization will benefit in terms of quality, service and revenue generation.

 

Source: Liberty of HR Thoughts