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Tour and Travel Agency

  • Kathmandu
  • Views: 277
  • Deadline: 15th February 2023 ( 9 days left (s) )

Ticketing Officer

Job Description

  • Your responsibilities will entail giving advice to clients, booking flights (Domestic and International)/ issue tickets, reservation of hotel via system worldwide
  • Collect PNR’s, issuing tickets, re-scheduling, hotel bookings, and cancellations
  • Collect and check documents as per country specific requirements. Handle ticketing enquiries including airfare quotations, reservations, and e-Ticket issuances.
  • Working closely with leisure and corporate clients, airlines, travel agencies, transport, and other service providers. You will build strong, professional working relationships with them and all your main clients
  • Answer inquiries regarding information such as schedules, availability, procedures and policies. Also, assist with all travel documents, which clients might request for their travel plans.
  • Plan routes and compute ticket costs. You must handle complain and obtain feedback from customers along with upgradation of customer service.
  • Determine whether the ticket is available on the required date requested by customer or not.
  • Prepare customer invoices and accept payment.
  • Follow up with airlines companies for refunding and capping tickets.
  • This is a very diverse role and would vary from situation to situation.
     

Skills

  • Communication

Job Specification

Job Specification

  • Minimum 6 to 8 years of experience required
  • To qualify for this role, you must have previous travel ticketing experience (IATA trained /experienced in IATA accredited Travel Agency)
  • You should have vast experience and knowledge in the airline, travel agencies and holidays industry
  • Fluent English speaking with convincing skill and excellent written communication are required with knowledge of other languages an advantage
  • Command of Galileo, Amadeus and Sebre reservations
  • Handling and issuing tickets and also visiting to different organization for marketing effectively and efficiently
  • Command of MS Office Applications (MS Word, excel etc.), internet and email, power point presentation.
  • You must have good management skills.
  • You should have charming and outgoing personality and pleasing voice
  • Ability to work extended hours under varying work schedules and frequently meet rigid deadlines
  • Ability to work a flexible schedule, including days, evenings, weekends and holidays
  • Ability to read instructions, directions, letters, memos and other written materials
  • Ability to converse orally and utilize standard telephones to receive and communicate information with staff and clients
  • Increase sales to support management on increasing its revenue

Other Specific Requirements

  • Graduate or post graduate (out of 6-8 years, at least 3 years of experience in IATA Travel in ticketing).
  • Excellent communication and interpersonal skill
  • Two-wheeler license holder and two-wheeler holder are preferred
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Job Overview

Offered Salary

Not Disclosed

Gender

Male / Female

Career Level

Industry

Hotels / Resorts / Restaurant / Hospitality

Experience

More than or equal to 6 Year

Qualification

Bachelors

Number of vacancy

1