• Your responsibilities will entail giving advice to clients, booking flights (Domestic and International)/ issue tickets, reservation of hotel via system worldwide
• Collect PNR’s, issuing tickets, re-scheduling, hotel bookings, and cancellations
• Collect and check documents as per country specific requirements. Handle ticketing enquiries including airfare quotations, reservations, and e-Ticket issuances.
• Working closely with leisure and corporate clients, airlines, travel agencies, transport, and other service providers. You will build strong, professional working relationships with them and all your main clients
• Answer inquiries regarding information such as schedules, availability, procedures and policies. Also, assist with all travel documents, which clients might request for their travel plans.
• Plan routes and compute ticket costs. You must handle complain and obtain feedback from customers along with upgradation of customer service.
• Determine whether the ticket is available on the required date requested by customer or not.
• Prepare customer invoices and accept payment.
• Follow up with airlines companies for refunding and capping tickets.
• This is a very diverse role and would vary from situation to situation.
   

Job Specification

• Minimum 6 to 8 years of experience required
• To qualify for this role, you must have previous travel ticketing experience (IATA trained /experienced in IATA accredited Travel Agency)
• You should have vast experience and knowledge in the airline, travel agencies and holidays industry
• Fluent English speaking with convincing skill and excellent written communication are required with knowledge of other languages an advantage
• Command of Galileo, Amadeus and Sebre reservations
• Handling and issuing tickets and also visiting to different organization for marketing effectively and efficiently
• Command of MS Office Applications (MS Word, excel etc.), internet and email, power point presentation.
• You must have good management skills.
• You should have charming and outgoing personality and pleasing voice
• Ability to work extended hours under varying work schedules and frequently meet rigid deadlines
• Ability to work a flexible schedule, including days, evenings, weekends and holidays
• Ability to read instructions, directions, letters, memos and other written materials
• Ability to converse orally and utilize standard telephones to receive and communicate information with staff and clients
• Increase sales to support management on increasing its revenue

Other Specific Requirements

• Graduate or post graduate (out of 6-8 years, at least 3 years of experience in IATA Travel in ticketing).
• Excellent communication and interpersonal skill
• Two-wheeler license holder and two-wheeler holder are preferred