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Consultancy

  • Kathmandu
  • Views: 90
  • Deadline: 30th May 2024 ( 8 days left (s) )

Sales Team/ Call Centre

Job Description

Roles and Responsibilities :

  • Answer incoming calls and inquiries from prospective students, parents, or other stakeholders.
  • Initiate outbound calls to prospective students or leads generated through various marketing campaigns.
  • Qualify leads based on their interests, academic backgrounds, and financial capabilities.
  • Provide accurate information about the institution's academic programs, admission requirements, tuition fees, and other relevant details.
  • Assess the callers' educational needs, interests, and goals to recommend suitable programs or courses.
  • Guide callers through the application and enrollment process, answering any questions or concerns they may have.
  • Maintain up-to-date knowledge of the institution's offerings, policies, and procedures.
  • Use a customer relationship management (CRM) system to document interactions and follow up on leads or inquiries.
  • Schedule appointments or follow-up calls with qualified leads for further counseling or enrollment.
  • Collaborate with the marketing team to develop and implement lead generation strategies.

Skills

  • Communication
  • Accuracy
  • Adaptability
  • Administration
  • Analytical
  • Brand Building
  • Brand Communication
  • Collaboration
  • Computer Skills
  • Coordination
  • Detail-oriented
  • Documentation
  • Customer Service
  • Handling calls
  • Call Center Operations
  • Educational Administration
  • Market Identification
  • Reporting
  • Consultancy
  • Data Analysis
  • Relationship Building
  • Problem-solving
  • Organizational
  • Negotiation
  • Customer Relationship Management

Job Specification

Requirements:

  • Bachelor's degree in marketing or a related field
  • Excellent writing skills and verbal communication abilities
  • Attention to detail and ability to multitask and manage multiple projects
  • Strong analytical thinking and problem-solving abilities
  • Capable of identifying, attracting and engaging target audiences
  • Up-to-date knowledge  trends and developments
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Job Overview

Offered Salary

Not Disclosed

Gender

Male / Female

Career Level

Industry

Immigration / Education Consultancy

Experience

More than 1 Year

Qualification

Bachelors

Number of vacancy

1