The Retail Sales Officer is responsible for delivering exceptional customer service, driving sales, and maintaining the store's appearance and product inventory. This role requires a proactive individual with strong communication skills who can effectively handle customer inquiries, manage transactions, and contribute to the overall success of the store.

Key Responsibilities

• Customer Service:
  • Greet and assist customers with a positive and professional demeanor.
  • Provide information on products, promotions, and store policies.
  • Handle customer complaints and returns with empathy and efficiency.
• Sales and Revenue:
  • Achieve sales targets and contribute to the store’s financial goals.
  • Promote and upsell products and services based on customer needs.
  • Process transactions accurately and efficiently using the POS system.
• Store Operations:
  • Maintain store cleanliness and ensure merchandise is organized and well-displayed.
  • Assist with stock management, including receiving, labeling, and arranging inventory.
  • Monitor stock levels and report shortages or discrepancies.
• Team Collaboration:
  • Work collaboratively with team members to achieve store objectives.
  • Participate in staff meetings and training sessions.
  • Support new team members and contribute to a positive work environment.
• Compliance:
  • Adhere to company policies and procedures, including those related to health and safety.
  • Ensure compliance with store security protocols.

Qualifications

• Education: High School Diploma or equivalent; additional education or relevant certifications is a plus.
• Experience: Previous retail or customer service experience preferred.
• Skills:
  • Strong interpersonal and communication skills.
  • Ability to work in a fast-paced environment and handle multiple tasks.
  • Proficiency in using POS systems and handling cash transactions.
  • Basic math skills and attention to detail.
• Attributes:
  • Positive attitude and a strong work ethic.
  • Flexibility to work various shifts, including evenings and weekends.
  • Problem-solving skills and the ability to handle difficult situations with professionalism.

Benefits

• Competitive salary
• Health and wellness benefits
• Employee discounts
• Opportunities for career advancement