The Retail Manager is responsible for overseeing the daily operations of the restaurant, ensuring an exceptional dining experience for guests while managing staff, inventory, and financial performance. The role requires a proactive leader with strong organizational skills and a passion for customer service.

Key Responsibilities:

• Staff Management:
  • Recruit, train, and supervise restaurant staff.
  • Create staff schedules and manage labor costs.
  • Conduct performance evaluations and address staff concerns or issues.
  • Foster a positive and productive work environment.
• Customer Service:
  • Ensure high standards of customer service and satisfaction.
  • Handle customer complaints and resolve issues promptly.
  • Monitor dining area to ensure cleanliness and proper service.
• Operational Oversight:
  • Oversee daily restaurant operations, including opening and closing procedures.
  • Ensure compliance with health and safety regulations.
  • Monitor inventory levels, place orders, and manage supplier relationships.
  • Control food and beverage costs through effective inventory management and waste reduction.
• Financial Management:
  • Prepare and manage the restaurant’s budget.
  • Analyze financial reports to identify areas for improvement.
  • Implement strategies to increase revenue and profitability.
• Marketing and Promotion:
  • Develop and execute marketing and promotional strategies.
  • Engage with the community and build relationships to promote the restaurant.
• Administrative Duties:
  • Maintain accurate records of sales, expenses, and other financial transactions.
  • Ensure proper documentation and compliance with company policies.

Qualifications:

• Proven experience as a Retail Manager or similar role in the restaurant industry.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Proficiency in restaurant management software and Microsoft Office Suite.
• Knowledge of health and safety regulations.
• Ability to work flexible hours, including evenings and weekends.