• Kathmandu
  • Views: 105
  • Deadline: 20th June 2021 ( 1 days left (s) )

Operations Experience, QA & LD Manager

Job Description

  • Work on clear and impactful projects to improve operations & our partners experience.
  • Work with the Heads of functional departments to initiate, plan and execute growth plan projects.
  • Coordinate and follow up with functional teams to ensure that all projects are delivered on-time, within scope and within budget.
  • Identify bottlenecks in interdepartmental processes and improve/streamline those processes.
  • Track project progress; identify, report and resolve issues and risks in order to launch initiatives on time and smoothly.
  • Identify new areas of growth or service improvement.
  • Work with our international teams to learn and implement best practices.
  • Challenge the status-quo such as current systems and processes to identify short- and long-term improvement opportunities.
  • Report and escalate issues / problems to management as needed.
  • Drive collaboration and positive relationships between functions within Daraz in order to meet common business goals.
  • Identify skill gap, work on skill and capabilities development plan, execute such plans to enhance knowledge, skill and abilities of the team members across the departments.
  • Actively coordinate with regional team to devise impactful projects, exchange learnings and execute.
  • Identify, secure and manage the resources required to execute projects.
  • Maintaining & improving main KPIs: success rate, E2E lead times, cost optimization, reducing the business losses, enhance customer/seller experience, SOP compliance and process optimization.
  • Examples of projects might include setting up markets for e-commerce services, gap analysis on existing service offering processes, various projects to enhance customer/seller experience, expansion of offline network, introduction of new systems and processes etc.


  • An international working environment in a start-up setting, and the unique opportunity to learn from industry leaders, including Lazada and Alibaba teams
  • Work closely with country and group level management to build e-commerce in Nepal
  • Hands-on experience in leading a team and growing a business
  • Benefit Package: Social security fund, fuel expenses, employee discount voucher, mobile top ups and data pack, accidental insurance, medical insurance, full annual health check-up


  • Communication

Job Specification

  • Minimum Master’s Degree with minimum 2-3 years’ experience in relevant field.
  • Proactive and able to work both independently and within a team.
  • Proven negotiation skills, influencing abilities and strong numerical and analytical ability. 
  • Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions. 
  • Demonstrated ability of excelling in fast-paced, changing and ambiguous environments and work under high pressure. 
  • Working knowledge in Excel and MS Office package.
  • Ability to mentor, coach and act as a knowledge resource to other employees. 
  • Good organizational skills including prioritizing, scheduling, time management, and meeting deadlines.
  • Importantly, we look for someone who will live by our values that define everything we do:
  • Customer commitment
  • Teamwork
  • Embrace change
  • Integrity
  • Ownership

Job Overview

Offered Salary

Not Disclosed


Male / Female

Career Level

Senior Level


E-commerce / Online store


More than 2 Year



Number of vacancy