• Kathmandu
  • Views: 82
  • Deadline: 30th June 2024 ( 13 days left (s) )

HIC Agent

Job Description

Roles and Responsibilities: 

  •  Be the single point of contact for the service center within the company's network by ensuring that:
  • All shipments in HIC are scanned and accounted for.
  • HIC cage is clean, with as few exception packages as possible.
  • Timely resolution of Exception Shipments (e.g, undeliverable and held shipments) through direct contact.
  • Work with Ops Performance Team to ensure that origin countries take actions to resolve cases of incorrect or insufficient information (BA’s, missing phone numbers) leading to HIC shipments.
  • Respond to and send HIC requests to/from customer service agents.
  •  Assist in all shipment resolution actions as directed by customers through customer service.
  • Act quickly when contacted by Quality Control Center in relation to shipments missing progress.
  •  Drive Internet-based directories and map applications (Google, etc.) and ensure that customers receive their shipments within the committed time.
  • Assist the operations supervisor to resolve held shipments (HIC) in the fastest possible manner using tools.
  •  Support and resolve undeliverable shipments while working directly with couriers, with shippers and consignees via phone, email, and ODD.
  • Use GEMA tool and contact origin for undeliverable shipments.


  • Accuracy
  • Adaptability
  • Administration
  • Analytical
  • Brand Communication
  • Build Rapport
  • Collaboration
  • Communication
  • Computer Skills
  • Coordination
  • Detail-oriented
  • Documentation
  • Interpersonal
  • Internal Communication
  • Leadership
  • Market Identification
  • Negotiation
  • Organizational
  • Problem-solving
  • Relationship Building
  • Reporting
  • Strategic Communication

Job Specification


  • 1-2 years operations or customer service experience, preferably within transportation or logistics industry
  • Minimum Graduation: knowledgeable in surfing website like google, Internet Explorer, with ease and speed, etc.
  •  English • Fluent (written and spoken)


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Job Overview

Offered Salary

Not Disclosed


Male / Female

Career Level


Courier / Freight / Transportation


More than or equal to 1 Year



Number of vacancy